Heritage Opera is a professional touring opera company, that specialises in bringing the timeless beauty of opera and operetta to historic venues and theatres across the UK.

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Terms, Privacy and Cookies

Last updated: November 2025

1. Introduction

Heritage Opera Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website, https://heritageopera.co.uk, or otherwise engage with us.

Heritage Opera Ltd is a company limited by guarantee (Company No. 07538418) and a registered charity in England and Wales (Charity No. 1142447).

2. Data Controller

Heritage Opera Ltd acts as the Data Controller for personal data collected via this website.
Contact: info@heritageopera.co.uk

3. What Data We Collect

We may collect and process the following personal information:

  • Contact information: name, email address, and any information you provide in our contact form.
  • Technical information: IP address, browser type, operating system, and browsing behaviour through Google Analytics cookies.

We do not collect sensitive personal data or payment details through our website.

4. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries or requests.
  • Improve our website, communications, and user experience.
  • Ensure website security and prevent misuse.
  • Comply with legal or regulatory obligations.

We will not sell or rent your data to third parties.

5. Legal Basis for Processing

We process personal data on the following legal bases:

  • Consent: where you provide information through our contact form.
  • Legitimate interests: for website analytics and improving our services.
  • Legal obligation: where required to comply with applicable law.

6. Data Retention

We keep personal data only as long as necessary for the purpose for which it was collected. Typically, enquiry emails are retained for up to 12 months, unless a longer retention period is required by law.

7. Data Sharing

We may share limited data with trusted third parties who assist us in operating the website (e.g. hosting providers, analytics services). These parties are required to keep your information secure and only process it under our instructions.

8. Cookies and Analytics

We use Google Analytics to collect anonymous information about how visitors use our site. Cookies help us analyse web traffic and improve user experience.

You can control or delete cookies through your browser settings. For more information, see our Cookie Notice below.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict processing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, contact us at info@heritageopera.co.uk.

10. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

11. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with a new “last updated” date.



Cookie Notice

Our website uses cookies to distinguish you from other users. This helps us improve your browsing experience.

What Are Cookies?

Cookies are small files stored on your device when you visit a website. They are widely used to make websites work efficiently.

Types of Cookies Used

  • Necessary cookies: enable core website functionality.
  • Analytics cookies (Google Analytics): collect anonymous statistics about how visitors interact with our site.

Managing Cookies

You can control and delete cookies in your browser settings. Disabling cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.aboutcookies.org.



Website Terms and Conditions

Last updated: November 2025

1. Introduction

These terms and conditions (“Terms”) govern your use of the website https://heritageopera.co.uk. By using our site, you agree to comply with these Terms.

If you do not agree, please do not use our website.

2. About Us

Heritage Opera Ltd is a company limited by guarantee (Company No. 07538418) and a registered charity (No. 1142447).
Email: info@heritageopera.co.uk

3. Use of the Website

You may use our site only for lawful purposes. You must not:

  • Use it in any way that breaches applicable law or regulation.
  • Attempt to gain unauthorised access to our systems.
  • Introduce viruses or malicious code.

We reserve the right to restrict or terminate access for any user who breaches these Terms.

4. Intellectual Property

All content, including text, images, logos, and audio-visual materials, is owned or licensed by Heritage Opera Ltd unless otherwise stated. You may not reproduce or distribute any material without our prior written consent.

5. External Links

Our website may include links to external sites such as ticketing platforms or partner organisations. We are not responsible for the content, privacy practices, or availability of external websites.

6. Limitation of Liability

While we endeavour to ensure the accuracy of information on our website, we provide no warranties of completeness or reliability. Heritage Opera Ltd accepts no liability for any loss or damage arising from use of the site.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

8. Changes to These Terms

We may revise these Terms at any time by updating this page. Please check this page regularly for any changes.